Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during high-volume periods or due to unforeseen delays.

Estimated Delivery Time

Our standard delivery time is 10–25 business days, depending on your location and local postal service conditions.

Once your order has shipped, you’ll receive a tracking number so you can follow your package’s progress.

Shipping Rates

We offer free standard shipping on all orders (unless otherwise stated during checkout).
Expedited shipping options may be available at an additional cost.

Order Tracking

After your order ships, you will receive an email with your tracking number and a link to track your order.
Please allow up to 5–7 days for the tracking information to update after shipment.

Shipping Delays

Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Customs processing

  • Weather conditions

  • High seasonal demand

  • Courier or postal service disruptions

Eloix is not responsible for shipping delays once your order is handed to the carrier.

Wrong Address Disclaimer

Please ensure your shipping address is complete and correct before placing your order.
Eloix is not responsible for lost or undelivered packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us at support@shopeloix.com with your order number and details. We’ll work with the carrier to resolve the issue as quickly as possible.

International Shipping

We currently ship worldwide. Delivery times and fees may vary depending on your country and customs regulations. Customers are responsible for any customs duties, taxes, or import fees applied by their local authorities.

Contact Us

If you have any questions regarding your shipment or delivery status, please reach out to us at:
📧 support@shopeloix.com